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HVAC

Ryan Forrestal

The Home Services Weekly Scoreboard: Eight Numbers That Predict the Month

A home services KPI dashboard is a one-page weekly view of the numbers that drive the month. Eight cover most of it. They are average ticket, close rate, labor cost percentage, technician utilization, callback rate, cash against forecast, DSO on commercial accounts, and marketing cost per lead. Reviewed every Monday, they therefore show how the […]

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Ryan Forrestal

HVAC Profit Margin Shrinking? Four Causes and How to Fix Them

When an HVAC company grows revenue 30 percent and the HVAC profit margin still shrinks, the cause is almost always one of four things. Pricing didn’t keep pace with costs. Growth landed in a lower-margin service line. The shop added crews faster than the schedule could use them. Or overhead grew ahead of the revenue […]

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